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CHOOSE EXTRAORDINARY

WE ARE HIRING NOW FOR ROLES WITHIN OUR CUSTOMER CONTACT CENTRE

Opportunities available in Haywards Heath, UK

As our business continues to grow, we have a number of exciting opportunities that we are currently hiring for.

The roles available now within our expert teams include:

  • Customer Service & Sales Agent
  • Medical Assistance Coordinator
  • Claims Handler
  • Motor and Home Assistance Coordinator
  • Team Leader

We also offer multi-lingual opportunities working across a number of our teams, in particular Spanish, Italian, French and German.

Join our team and do something extraordinary every day.

Be part of a team who are innovative, positive, and friendly where our employees thrive in a fast paced, high pressure environment and offer something extraordinary to our customers every day.

Be part of a team who are specialists in their field who provide customers with the highest level of customer excellence.

Join our team where full induction training is provided, plus development opportunities and on-going support to achieve career progression.

 

WHAT WE CAN OFFER YOU

We are committed to ensuring employees get the best possible deal in return for their loyalty and commitment.

BENEFITS

  • Competitive Salary
  • Generous Holiday Entitlement
  • Competitive Pension
  • Group Life Assurance
  • Group Income Protection
  • Employee Assistance Programme

VOLUNTARY BENEFITS

  • Private Medical Insurance
  • Childcare Vouchers
  • Cycle to Work
  • Season Ticket Loan
  • Motor Breakdown Cover
  • Priority Pass Membership
  • Discounted Travel Insurance
  • Discounted Gym Membership
  • 360 Assistance
  • Service Loyalty Recognition
  • Eye Care and VDC Voucher

We also offer PERKS of the job! Including, beer fridge Friday, free fruit and hot drinks, casual dress, frequent competitions and charity events.

 

INTERESTED?

If you are interested and would like details of current opportunities at our Haywards Heath office, please email your CV to Paul Goodier at c3careers@collinsongroup.com or alternatively text 88440: quoting c3careers

Welcome to just a few of our expert teams, to give you a flavour of what we do.

CLAIMS, SALES & SERVICE TEAM

Our agents take inbound calls from customers who wish to purchase travel insurance. This includes providing information about the policies, setting up a claim, to dealing with any questions customers have about decisions made on their claim. The team will also take customers through medical screening and determine medical conditions that may need to be declared and take calls to make updates to already purchased policies. The team services claims calls on behalf of many different clients including corporate clients.

CLAIMS HANDLING TEAM

The Travel and Personal Accident claims team deal with mainly leisure claims and are responsible for ensuring that all claims are assessed fairly and accurately in line with the Terms & Conditions set out by the Underwriters.

The team deal with a number of different schemes and clients for example Columbus Travel, British Airways and Bank of England to name a few.

FULFILMENT TEAM

The team deal with a range of activities for Insurance Sales and Claims on a daily basis and are a touch point in the claims process from initially printing/posting claim forms, to receiving them and scanning them onto our claims system as well as arranging for the documentation to be archived offsite.

In addition to dealing with claims, the team is responsible for the distribution of Sales and Renewals literature for the schemes that we sell in both the UK and in South Africa.

HOME & MOTOR ASSISTANCE TEAM

The Home & Motor Assistance team handle emergency situations on behalf of customers and provide support to customers with home emergency and motor breakdown policies, assessing whether the customer has a valid claim and assisting them accordingly by appointing the appropriate engineer or roadside contractor to resolve the issue for them.

The team deal with customers on behalf of key blue chip organisations and ensure that their brand values are delivered through the work that we do.

DENTAL CLAIMS TEAM

We manage the Vhi dental insurance product and are responsible for guiding customers on what their policy covers them for , approving treatments , liaising with Dental practise and then taking customers through the claims process as quickly and effectively as possible.  We handle a high volume of claims , calls and emails on a daily basis and with Dental insurance not being a seasonal product it is high volume and fast paced every day.

Our aim is to give a great service  to our customers for a product which is relatively new to the insurance market and for our approach to be friendly , professional and efficient.

MEDICAL ASSISTANCE TEAM

The medical assistance teams is responsible for managing patients who suffer an event overseas due to unforeseen circumstances. This could be illness, accident or a catastrophic event. They are responsible for finding the most appropriate solution to the problem ensuring at all times that the medical management of the patient takes precedence over all other aspects of the case. Liaising with Medical facilities, local suppliers, agents and airlines is part of daily work but most important is the regular liaison with the patient and relatives. The team also arranges evacuations and repatriations.

LIFESTYLE BENEFITS TEAM

We service a wide range of airport lounge access brands and liaise with high profile members and financial institutions from around the world.  Lifestyle Benefits is constantly innovating and introducing new products to meet the needs of our customers and stay one step ahead of the competition.  We provide assistance to our millions of members whilst travelling through the world’s busiest airports, so as to assist them with a journey that begins stress free. Providing our customers with multiple channels of communication, including calls, emails, social media, ensures that our members have variety in their service channels.   As a result of our diverse customer base we provide language options in English, French, German, Arabic, Spanish, Portuguese, Japanese, Chinese to name but a few, which means we are as diverse as our customers.

Our goal is to provide exceptional customer service when dealing with queries from airport lounge directions and lounge facilities to online registration and benefit queries.  Our contact centres in Cape Town, Dallas and Hong Kong all work to provide a concierge style interaction with our customers when dealing with their queries.

TRAVEL CLAIMS TEAM

We are specialists in managing  all aspects of Travel Insurance servicing , from selling the right policy , answering questions about the coverage and benefits and then supporting our customers through the Claims process should something have gone wrong on their travels. We understand how to make this an easy, efficient and stress-free process for our customers . No matter which aspect of the travel Insurance process we can help them. We aim to give customers a high level of customer service and professionalism however they contact us to ensure we maintain the great levels of customer satisfaction we pride ourselves in  promoting.

INTERNATIONAL PRIVATE MEDICAL INSUANCE CLAIMS TEAM

Our team specialises in providing Medical claims services to expatriates living abroad.  This means we assist customers from wherever they are in the world when they need support and advise on how to access their Medical Insurance benefits . This means  talking them through the medical condition , finding out what is covered under the policy and then liaising with a worldwide network of medical providers on the treatment or services that are going to be covered under the policy.

Our team  specialises in ensuring our members receive the treatment and care that they need at a time where they need us most.  We aim to ease our members’ worries and stress and provide reassurance during their time of need. We need people on our team who are responsible , professional , caring and have the attention to detail that is required to ensure the right advice and information is given at what can in many cases be a stressful time for our members.

See below some real-life examples, where our teams have provided their expert help.

Collinson

A client’s employee suffered a brain haemorrhage while working in Kabul, Afghanistan. The local hospital had inadequate treatment facilities. Within 90 minutes of being notified, we sourced medical information, commissioned an air ambulance flight to Delhi, appointed local agents to help the evacuation, and managed requirements for entering India’s borders. Within 24 hours, the employee was safely admitted to Delhi Hospital, and receiving the treatment he needed.

AIRLIFTED OUT OF KABUL IN 24 HOURS

When a journalist from a major news organisation was wounded by militants in Northern Nigeria, we immediately deployed our security and medical resources. Working closely with our in-country network of healthcare providers, we helped protect the journalist and provide essential treatment. We then arranged flights to Paris, where she received additional medical care and post-incident counselling.

WOUNDED JOURNALIST GETS IMMEDIATE ASSISTANCE IN NORTHERN NIGERIA

Our customer suffered multiple serious injuries in a paragliding accident in Turkey. We managed his immediate care and surgery, which meant moving him from inadequate local facilities to a specialist hospital, and then arranged an air ambulance back to the UK for ongoing care when he was well enough. We also arranged support for his family, including a flight home with a relative for his child so that schooling was not interrupted.

SERIOUSLY INJURED PARAGLIDER GETS CARE AND SURGERY HE NEEDS

Collinson

A major car breakdown in Germany looked as though it would ruin a special holiday in Europe for a family of four. We were able to step in and organise hire car arrangements. The family continued the trip across Germany, Austria and France without a hitch, and were provided with another hire car in the UK to take them home to Leicestershire. The customer was so impressed he now uses the experience to train his staff in quality service.

‘FIRST RATE RESPONSE’ SAVES EUROPEAN MOTORING HOLIDAY FOR FAMILY OF FOUR

ABOUT COLLINSON

With over 25 years experience, Collinson Group is a global leader in shaping and influencing customer behaviour to drive revenue and add value for our clients. We drive revenue and value for our clients by shaping and influencing customer behaviour. We provide a unique combination of products, insight and services to help our clients create value, engagement and loyalty with their customers around the world. We employ over 2,000 talented individuals who work from our 25 global locations. We manage over 20 million end customers and support our clients in 170 countries.

Watch our video, which demonstrates our breadth of expertise across four core areas of capability; Loyalty, Lifestyle Benefits, Insurance, and Assistance.

The Customer Contact Centre is one of the cross group functions of the Collinson Group mainly servicing Insurance & Assistance as well as Lifestyle Benefits, we provide global assistance services and emergency travel and business continuity support to customers when abroad, on the road or at home. Whether it is assistance or travel management, our specialist teams have the ability to leverage an international network, providing responsive support and exceptional service to customers worldwide.

Our offices in Haywards Heath are just a 3 minute walk from Haywards Heath mainline station, making this a great location for commuting to the office by train. The Customer Contact Centre is one of the cross group functions of the Collinson Group mainly servicing Insurance & Assistance as well as Lifestyle Benefits. We’re not only located in Haywards Heath; our Customer Contact Centres can also be found in Ireland and South Africa. We employ over 450 employees, servicing over a million calls every year.

MEET THE TEAM

Read in their own words why they like working for our Customer Contact Centre

AARON C-W<br>

AARON C-W
Motor and home assistance Coordinator

Worked for Collinson Group: 18 months

I like the challenge of having to manage lots of different types of schemes, it’s enjoyable to work here and everyone is very friendly and does what they can to help each other. I am trained within all fields of my department and work in a good team.

Outside of the office, I enjoy going to festivals, going out football and going to gigs.

CATHERINE W<br>

CATHERINE W
Customer Sales and Service Agent

Worked for Collinson Group: 2 years

Working in the Insurance and travel industry attracted me to the role. The office is smart casual, I am able to work Monday to Friday 9 – 5. I’m now trained in claims, sales and medical endorsements and as a multi skilled agent, every call is different.

Outside of work I am a Mum to 2 children. I like to go to the gym, spend time with our friends and family, going on long walks with our 2 dogs and holidays. Music is important to me as well - it’s my backing track to my life!

GRANT M<br>

GRANT M
Corporate Medical Coordinator

Worked for Collinson Group: 2 years

I was attracted to the role for the opportunity of progression and more pay, plus the role ‘looks good’ on my CV. Working in my team is great, a good team that work hard for each other.

Outside of the office, I like going down the pub with my friends and playing pool.

WHAT OUR EXTRAORDINARY TEAM THINK ABOUT WORKING AT COLLINSON GROUP

  • “We look after each other and always help out. I do not feel silly asking for help in my team as we are all still learning new processes and learning from each other”

  • “Challenging work, no two claims are the same which keeps things from being boring”

  • “Friendly, full of laughs and positivity”

  • “I am not bored as the claims are different and some are very complex which is good for pushing myself. My previous call centre job was the same every day which made the day drag”

  • “The best thing about working here is progression and pay”

  • “Diverse, warm welcoming company with ambition for growth”

  • “The possibility of progression and dealing with high end customers”

  • “I like working 9-5 and the convenience of it being next to the train station. I think it’s good that I can ask my manager to work 8-4 or 8:30-4:30 if need be so the flexibility is good. I like that the dress code isn’t strict, I can wear smart casual during the week which means I’m comfy”

INTERESTED?

If you are interested and would like details of current opportunities at our Haywards Heath office, please email your CV to Paul Goodier at c3careers@collinsongroup.com or alternatively text 88440: quoting c3careers

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OUR INSTAGRAM FEED

To view current opportunities within our Customer Contact Centre, and across the broader Collinson Group, please visit: www.collinsongroup.com/careers

 

This page is specific to our Customer Contact Centre, one of the cross group functions of the Collinson Group www.collinsongroup.com

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