A client’s employee suffered a brain haemorrhage while working in Kabul, Afghanistan. The local hospital had inadequate treatment facilities. Within 90 minutes of being notified, we sourced medical information, commissioned an air ambulance flight to Delhi, appointed local agents to help the evacuation, and managed requirements for entering India’s borders. Within 24 hours, the employee was safely admitted to Delhi Hospital, and receiving the treatment he needed.
AIRLIFTED OUT OF KABUL IN 24 HOURS
When a journalist from a major news organisation was wounded by militants in Northern Nigeria, we immediately deployed our security and medical resources. Working closely with our in-country network of healthcare providers, we helped protect the journalist and provide essential treatment. We then arranged flights to Paris, where she received additional medical care and post-incident counselling.
WOUNDED JOURNALIST GETS IMMEDIATE ASSISTANCE IN NORTHERN NIGERIA
Our customer suffered multiple serious injuries in a paragliding accident in Turkey. We managed his immediate care and surgery, which meant moving him from inadequate local facilities to a specialist hospital, and then arranged an air ambulance back to the UK for ongoing care when he was well enough. We also arranged support for his family, including a flight home with a relative for his child so that schooling was not interrupted.
SERIOUSLY INJURED PARAGLIDER GETS CARE AND SURGERY HE NEEDS
A major car breakdown in Germany looked as though it would ruin a special holiday in Europe for a family of four. We were able to step in and organise hire car arrangements. The family continued the trip across Germany, Austria and France without a hitch, and were provided with another hire car in the UK to take them home to Leicestershire. The customer was so impressed he now uses the experience to train his staff in quality service.
‘FIRST RATE RESPONSE’ SAVES EUROPEAN MOTORING HOLIDAY FOR FAMILY OF FOUR
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